Frequently Asked Questions (FAQs)

1. How can I place an order?
Placing an order on OrtizChic.com is easy. Simply browse our collections, select the items you love, choose your size, and add them to your shopping bag. Once ready, proceed to checkout and follow the instructions to complete your purchase.

2. Do you offer shipping?
Yes! OrtizChic.com offers worldwide shipping. Delivery times vary depending on your location. You will receive a confirmation email with tracking information once your order has been shipped.

3. What are the shipping costs?
Shipping fees are calculated based on your order value and delivery location. Occasionally, we offer complimentary shipping on select orders—please check our website for current promotions.

4. Can I change or cancel my order?
Orders can only be modified or canceled before they are processed for shipping. Please contact our customer service team as soon as possible to request changes. Once an order has been shipped, modifications or cancellations are no longer possible.

5. What is your return policy?
At OrtizChic.com, we want you to be completely satisfied with your purchase. If you wish to return an item, please ensure it is unused, unworn, and in its original packaging. Returns must be submitted within the specified time frame. Detailed return instructions are available on our website.

6. How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment. Please allow some time for the tracking information to update.

7. Do you offer exchanges?
Exchanges are accepted for items of equal value, subject to availability. Please follow the return process and specify that you would like to exchange your item.

8. How do I know my size?
We recommend consulting our size guide on OrtizChic.com before placing your order. This guide provides detailed measurements to help you select the best fit.

9. Are your products authentic?
Absolutely. All products sold on OrtizChic.com are 100% authentic and sourced directly from Johanna Ortiz collections.

10. How can I contact customer service?
For inquiries, please use our contact form on OrtizChic.com. Our customer service team is happy to assist you with questions about orders, products, or returns.